Recently, the Ezwin game portal has received FAQ – Frequently asked questions about Ezwin from members. Below are the answers to the most common questions to help you understand better.

Table of Contents

How to Complete the Registration Process on Ezwin?

Username: Enter a username consisting of 6 to 13 alphanumeric characters (e.g., EZWIN000, 456000, EZWIN, etc.). It can include only half-width alphanumeric characters. Note that the ID cannot be changed after registration, so make sure to remember it or keep a record of it.
Password: Enter a password consisting of 6 to 12 alphanumeric characters (e.g., EZWIN, 456000, etc.). It can include only half-width alphanumeric characters.
Password Confirmation: Re-enter the same password you entered above.
Mobile Number: Select your country code and enter your mobile number without hyphens.
Invitation Code: If you have been referred by someone with an invitation code, enter the code here. The invitation code corresponds to the referrer’s user ID. If you don’t have a referrer or invitation code, leave this field blank and proceed to step 6.
Verification Code: If a mathematical equation is displayed on the right side, enter the answer in the blank on the left side. If there is no equation, enter the number displayed on the right side into the blank on the left side.
Registration: If you see the message “Please enter correct user information,” there is a mistake in your input. Please double-check and enter the correct information. If the entered information is correct, the registration will be completed.

Can I have multiple accounts?

1. Q: Can I have multiple accounts?
A: No, on EZWIN, you can only open one account per person. If you already have an account but have forgotten your login information, please contact customer support.
2. Q: What currencies are available?
A: Currently, you can use ₱(peso) on our website.
3. Q: Is personal information safe?
A: All information provided by customers is encrypted using 256-bit Secure Socket Layer (SSL) technology. The transmission of credit card information over the Internet is also restricted. Rest assured that all information is stored on EZWIN secure servers.

Account questions

1. Q: How can I change my password?
A: Please contact the Customer Support Center.
2. Q: What should I do if I forget my password?
A: Please contact the Customer Support Center.
3. Q: I forgot my registered email address!
A: Please contact the Customer Support Center.
4. Q: Where can I check my personal information?
A: You can check your personal information through the “My Page” menu on the member page.
5. Q: When should I submit the identity verification documents?
A: Please submit the identity verification documents before making a withdrawal request. Please note that failure to complete the account authentication process will result in automatic withdrawal failure.
6. Q: What documents are required for submission?
A: For account authentication (identity verification), we accept your identification documents via email and review them for authentication.

FAQ – Frequently asked questions about Ezwin from members

Identity Verification Documents

TIN CARD
UMID CARD
PHILHEALTH ID
Voter’s ID
Driver’s License
Passport

Please ensure that the entire document is visible in the photo.
Acceptable image formats are “.jpg,” “.png,” and “.pdf.”
1. Q: Can I change my display name?
A: Yes, you can change it through the “My Page” menu on the member page.
About Bonuses and Campaigns:
2. Q: Are there any bonuses?
A: We offer various bonuses such as deposit bonuses, free spins, and rebate bonuses. Please access the campaign page every week to get the latest information!
3. Q: How can I claim a deposit point bonus?
A: Deposit point bonuses are automatically credited to your point wallet after you make a deposit.
4. Q: What is the withdrawal limit for point bonuses?
A: The withdrawal limit for point bonuses depends on the number of points earned in each campaign. Please note that there may be withdrawal limits for free spins as well.
5. Q: What are free spins?
A: When you receive free spins, you can play designated slots for free from over 1,500 slot games available at EZWIN!

=> Read more: Register Ezwin for an Exciting Experience and a Chance to Win Big.

Withdrawal and deposit

1. Q: How can I check my deposit history?
A: To check your deposit transaction history, log into your account and go to the “Deposit Records” on the member page.
2. Q: Why did my deposit fail?
A: There can be various reasons for a failed deposit. One of the most common reasons is insufficient balance or input errors in your account information. Please double-check your input details or contact customer support for assistance.
3. Q: Can I deposit using my friend’s account?
A: No, depositing from an account in another person’s name is strictly prohibited.
Withdrawal
4. Q: How long does it take for withdrawals at EZWIN?
A: At EZWIN, we allow withdrawals of winnings, and we process withdrawal requests within 24 hours, 365 days a year.
5. Q: How can I check my withdrawal history?
A: To check your withdrawal transaction history, log into your account and go to the “Withdrawal Records” on the member page.